Privacy Policy

Last Updated: March 16, 2026

1. Introduction

This Privacy Policy describes how Westover Hills Wellness and Westover Hills Medspa ("the Practice," "we," "us," or "our") collect, use, and disclose your personal information when you visit westoverhillswellness.com and westoverhillsmedspa.com, book an appointment, or interact with our digital advertisements.

2. HIPAA and Protected Health Information (PHI)

As a medical provider, the Practice handles Protected Health Information (PHI). Our collection and use of PHI are strictly governed by the Health Insurance Portability and Accountability Act (HIPAA).

Information provided through our medical intake forms is handled according to our Notice of Privacy Practices (NPP), which is available at our San Antonio clinic and provided to all patients during their first visit.
In any instance where this Website Privacy Policy conflicts with HIPAA, the stricter HIPAA protections will apply to your medical data.

3. Information We Collect

Directly from You: We collect your name, email address, phone number, and appointment preferences when you fill out a "Contact Us" or "Book Now" form.
Automatically: When you browse our sites, we collect data such as your IP address, browser type, and pages visited via cookies.
Advertising Data: We receive data from Meta (Facebook/Instagram) and Google when you click on our ads to help us understand which treatments (e.g., wellness or aesthetics) are of interest to our community.

4. Digital Advertising & Tracking (Google & Meta)

To provide a better user experience and measure ad performance, we use:

Google Analytics & Google Ads Tags: To understand website traffic.
Meta Pixel: To show relevant aesthetic or wellness content to users on social media.
Privacy Controls: We utilize conversion filtering to ensure that sensitive health-related intent is not improperly shared with third-party advertisers. You may opt-out of targeted advertising through your browser's "Do Not Track" settings or via www.aboutads.info/choices.

5. How We Use Your Information

We use the information collected to:

Process appointment requests at our San Antonio location.
Communicate with you regarding your treatments or wellness plans.
Send marketing updates (only if you have explicitly opted in).
Ensure our website remains secure and functional.

6. Data Sharing & Security

We do not sell, rent, or trade your personal information. We only share data with HIPAA-compliant service providers (such as our Electronic Health Record system) who have signed a Business Associate Agreement (BAA) with us.

We protect your data using industry-standard SSL encryption. However, please note that standard email (including Gmail) is not a secure medium for transmitting sensitive medical history. Please use our secure patient portal for all clinical communications.

7. Contact Information

For any questions regarding this Privacy Policy or to exercise your data rights, please contact us:

Westover Hills Wellness & Medspa 11345 Alamo Ranch Pkwy #101

San Antonio, TX 78253

Phone: 210-463-9033

Email: westoverhillsmedspa@gmail.com